Privacy Policy

Last updated: February 7, 2026

This Privacy Policy describes how Libromi LLC ("Company," "we," "us," or "our"), operating as OpenLuno, collects, uses, and shares information about you when you use our website, platform, and services (collectively, the "Services").

Libromi LLC is registered and based in Dubai, United Arab Emirates. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide

  • Account information: When you create an account, we collect your name, email address, company name, phone number (optional), and password.
  • Payment information: If you subscribe to a paid plan, our payment processor (Stripe) collects your billing details. We do not store full credit card numbers on our servers.
  • Agent configurations: System prompts, tool configurations, memory entries, and other content you create within the platform.
  • Communications: When you contact us via email or support channels, we retain the contents of those messages.

Information collected automatically

  • Usage data: Pages visited, features used, job execution logs, and performance metrics related to your agents.
  • Device information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Process transactions and send related information (invoices, confirmations)
  • Authenticate your identity and manage your account
  • Respond to support requests and communications
  • Monitor and analyze usage trends to improve the Services
  • Detect, prevent, and address technical issues and security threats
  • Send service-related notifications (e.g., maintenance, security alerts)
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: We share data with trusted third-party providers that help us operate the Services (e.g., hosting, payment processing, email delivery). These providers are contractually obligated to protect your information.
  • LLM providers: When your agents make API calls to language model providers (OpenAI, Anthropic, Google, etc.), the prompts and inputs are sent to those providers per their respective privacy policies. You may use your own API keys.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Multi-tenant data isolation at the database level
  • Role-based access control (RBAC)
  • Two-factor authentication (2FA) support
  • Regular security audits and vulnerability assessments
  • Comprehensive audit logging of all administrative actions

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your account data for as long as your account is active. Job execution logs are retained according to your plan tier (7 days for Free, 90 days for Pro, custom for Enterprise). You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Object to or restrict certain processing of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at hello@openluno.com.

7. International Data Transfers

Our Services are operated from Dubai, UAE. If you access the Services from outside the UAE, your information may be transferred to and processed in jurisdictions where our servers and service providers are located. We ensure appropriate safeguards are in place for international data transfers.

8. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: